Legal

Privacy Policy

Last updated: 1 August 2026

Citedd (“Citedd”, “we”, “us”, “our”) respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what personal information we collect through citedd.com.au (“the website”), how we use and store it, and how you can contact us about it.

1. Who we are

Citedd is an AI Engine Optimization (AEO) service helping local and service businesses get recommended in AI search tools such as ChatGPT, Google AI Overviews, and Perplexity. Citedd is operated by Kate, based in Geelong, Victoria, and serving businesses across Geelong, Melbourne, and Victoria.

2. Personal information we collect

When you use this website, we may collect:

Contact form details — your name, business name, email address, and the content of any message you send us through the “Contact Us” form.
Correspondence — any personal information you provide if you email us directly or otherwise get in touch.
Technical information — standard information that may be logged automatically by our hosting provider or third-party services (such as browser type, general location, and IP address) as part of normal website operation.

We only collect personal information you provide voluntarily through the contact form, or that is reasonably necessary for us to respond to your enquiry.

3. How we use your information

We use the personal information we collect to:

respond to your enquiry and communicate with you;
understand your business so we can explain how Citedd’s services could apply to it;
deliver our services if you become a client, and manage that ongoing relationship; and
maintain the security and proper functioning of this website.

We do not use your information for unrelated marketing purposes without your consent, and we do not sell your personal information to third parties.

4. Sharing your information

We don’t disclose your personal information to third parties except where necessary to operate this website or respond to your enquiry, including:

Formspree — our contact form is processed by Formspree, a third-party form-handling service based in the United States. When you submit the contact form, your details are transmitted to and stored by Formspree so we can receive and respond to your enquiry. Formspree’s own privacy practices are described at formspree.io/legal/privacy-policy.
Google Fonts — this website loads fonts from Google’s servers, which may involve your browser sending your IP address to Google as part of that request.

Because Formspree and Google operate servers outside Australia (including in the United States), some personal information may be held or processed overseas as described above.

5. Cookies and analytics

This website does not currently use cookies for advertising or third-party tracking. If we introduce analytics tools (such as Google Analytics) in future to understand how visitors use the site, we will update this policy to reflect that.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of electronic storage or transmission is completely secure, so we can’t guarantee absolute security, but we only retain personal information for as long as it’s reasonably needed for the purposes described in this policy.

7. Access and correction

You can ask us what personal information we hold about you, and request that we correct or update it, at any time by emailing kate@citedd.com.au. We’ll respond to reasonable requests within a reasonable timeframe.

8. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first at kate@citedd.com.au so we can try to resolve it directly. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time, including as our services or the tools we use change. Any updates will be posted on this page with a revised “last updated” date.

10. Contact us

For any questions about this policy or your personal information, contact Kate at kate@citedd.com.au.

This policy was drafted as a general starting point based on how this website currently operates, referencing the Australian Privacy Principles under the Privacy Act 1988 (Cth). It isn’t legal advice. The small business exemption under the Privacy Act is being phased out from December 2026, after which having a compliant, publicly available privacy policy will be mandatory for effectively all businesses. Before publishing this, it’s worth having a solicitor (or a service like Sprintlaw or Legal123) review and tailor it to your business, especially once client contracts, invoicing, or additional tools are added to how Citedd operates.